Información
TERMS AND CONDITIONS
A. INTRODUCTION
1. Where reference is made to “B2B”, “we”, "our" or “us”, this is a reference to B2B Gaming Services (Malta) Limited a limited liability company organised under the laws of Malta, with company number C41936 and having its registered office at 170, Pater House, Level 1 (Suite A41), Psaila Street, Birkirkara, BKR 9077, Malta ("Company") (trading as “betshop.cl”). The Company is licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/141/2007 for Type 1 Services and Type 2 Services, issued 01/08/2018 .
For the avoidance of doubt, references to “betshop” on any section (including sub-domains) of the betshop.cl website or any other websites or applications that we own or operate (the “Website”) and in any other communication including, but not limited to, offers, promotions, emails and adverts, are abbreviations of betshop.cl, B2B’s trading name.
2. By using, visiting and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy; and (iv) the Rules applicable to our betting products as further referenced at paragraph A.3 below (together the "Terms"), and are deemed to have accepted and understood all the Terms.
Please read the Terms carefully and if you do not accept the Terms, do not use the Website. The Terms shall also apply to all telephone betting and betting via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of our telephone betting and/or mobile device betting facilities).
3. Where you place a bet or wager, using the Website, you accept and agree to be bound by, the Rules which apply to the applicable products available on the Website from time to time. The Rules can be found under the Help tab of the applicable section of the Website, or more specifically by clicking here.
4. We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). All changes will be published on the Website. The most up to date Terms will be available on the Website. When a major change is carried out on the Terms and Conditions the customer will be requested to accept the new terms and conditions before proceeding. Once accepted, the new terms and conditions will come into effect thereon. Should you, due to any possible changes, not wish to continue using the services of B2B anymore, you can withdraw all of your available funds and close the account.
5. Reference to "you", "your" or the "customer" is reference to any person using the Website or the services of B2B and/or any registered customer of B2B.
6. As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries (including, for example, the USA). You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
7. B2B is committed to providing excellent customer service. As part of that commitment, B2B is committed to supporting responsible gambling. For further details, please click here. Although B2B will use its reasonable endeavours to enforce its responsible gambling policies, B2B does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website with the intention of deliberately avoiding the relevant measures in place and/or B2B is unable to enforce its measures/policies for reasons outside of B2B’s reasonable control.
8. All customers of B2B agree to abide by these Terms at all times, and also confirm that they are not:
(a) acting in the interests of any third party;
(b) utilizing funds originating from any criminal activity or activities;
(c) utilizing bank accounts, debit cards and/or credit cards which they are not authorized to use;
(d) going to attempt to hack the Website or, to alter its code in any way; and
(e) going to take part or organize any criminal actions against B2B, its affiliates, and/or its customers.
B. YOUR B2B ACCOUNT
1. Application
1.1 All applicants must be over 18 years of age ( 21 for Greece and Estonia) to place a bet/wager or register with B2B. B2B reserves the right to ask for proof of age and prof of address from any customer and suspend their account until satisfactory documentation is provided. B2B reserves the right to request further documentation if it considers it necessary, such as residence permit, tax office documentation and without being limited to them. B2B takes its responsibilities in respect of under age and responsible gambling very seriously (for further details, please click here).
1.2 All customers must register personally, and information supplied when registering with the Website (including without limitation full name, date of birth, address, contact email and personal telephone number) MUST be accurate and complete in all respects. In particular, if using a credit or debit card, the cardholder's name MUST be the same as the name used when registering with the Website. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should Contact Us. All bets/wagers that are placed prior to an account being suspended will stand - win or lose.
1.3 The B2B is obliged to verify all the information declared by the customer. For this purpose the B2b entitled, quite indicatively and not exhaustively, request from the client submission - downloading a copy of the identity card or passport, requiring the combined use Username and Password for each entry of the client's website B2B, attempt to verification through third party sources and search for guidance through proven third party contact information (eg utilities bill search) or via credit institution for the transmission and crossing IBAN, account mo client. The certification process and authentication are performed at the time of conclusion of the customer relationship and before making the first performance of any gain on the player. Exceptionally, the submission of the necessary documentation to verify the player's identity can be made at the latest within one (1) month of registration.
1.4 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
1.5 As part of the registration process, we may supply your information details to authorized credit reference agencies to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.
1.6 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account. If we determine that a customer's account is being used by a different person than the owner of the account, we reserve the right to close the account.
1.7 Customers must keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website. To modify these elements the customer should visit the area of Personal Information Site. For any assistance should come in contact the Customer Experience Team.
1.8 B2B is unable to accept applications from applicant’s resident in countries, including but not limited to, the USA, France, Netherlands and Turkey.
1.9 B2B reserves the right to refuse to register any customer account application at its sole discretion.
1.10 If the verification of customer data made after the time of conclusion of the customer relationship, according to what is mentioned in Article 1.3 above, the B2B:
(a) Stops the relationship with the client and closes the account if it finds that the customer has given false information to the registration or submit the necessary documentation for the correctness of the information within one (1) month of registration.
(B) no payment to the customer until the completion of the verification process.
1.11 The customer identity verification process is repeated whenever there are doubts about the accuracy and completeness of the data provided, in which case what is stated proportionally to Fri 1.10 (a) above.
1.12 Throughout the year the account of a client remains open the B2B may take any measures, which will ensure that:
(A) No transferred credits or gains between customer accounts
(B) not made payments to the customer via e-account, which is not yet verified.
(C) the customer does not make payments to the online account, more than eight hundred (800) Euros, cumulative, for the period from the opening of the account to complete the verification of
(D) Payments of profit participation and performance payments resulting from customer activity via e-account, made mandatory and from B2B, without an intermediary, except credit institutions or payment institutions that are established and operate legally in Greece or in another member - state of the European Union or the European Economic Area.
(E) Payments over the amount of eight hundred (800) euros gross profit before tax to the customer through the online account are performed only if confirmed, before the transaction, that the account is actually the customer said belongs to him.
2. Account Details
2.1 B2B allows all its customers to choose their own username and password combination. Customers must keep this information secret and confidential as you are responsible for all bets/wagers placed on your account and any other activities taking place on your account.
2.2 Bets will stand if your username and password have been entered correctly (whether or not authorized by you), subject to there being sufficient funds in the account.
2.3 If, at any time, you feel a third party is aware of your username and/or password you should change your password immediately via the Website. Should you forget part or all of your combination, please Contact Us.
2.4 It is expressly forbidden by an applicant to name another person as an authorized user of his account. If you lose your account information or fear someone else may have this information, please contact us immediately.
2.5 It is prohibited for any customer to sell, transfer or acquire an account to/from any other customer.
2.6 Please note that cardholder details and any other sensitive data should never be sent to us by unencrypted email.
2.7 The current balance and transaction history of your account may be viewed at any time once you have logged into your account on the Website.
3. Personal Details and Privacy Policy
3.1 B2B manages personal data in accordance with the Law on Data Protection, 2001 of the Laws of Malta, the General Data Protection Regulation (EU 2016/679) and applicable laws as amended from time to time.
3.2 For more information on how B2B treats your data, please see the latest Privacy Notice by clicking here.
4. Suspension and Closure
4.1 If you want to close your account, please get in communication with the Customer Experience Team. Any negative balance on your account will fall immediately due and payable to B2B, and your account will not be closed until the relevant amount owed to B2B is paid in full.
4.2 B2B reserves the right to close, suspend or limit your account at any time and for any reason. Without limiting the preceding sentence, B2B shall be entitled to close or suspend your account if:
(a) you become bankrupt;
(b) B2B considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
(c) B2B considers that you have used the Website in an unfair manner or have deliberately cheated or taken unfair advantage of B2B or any of its customers;
(d) B2B is requested to do so by the police, any regulatory authority or court;
(e) B2B considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur; or
(f) your account is deemed to be dormant and its balance is, or reaches zero or is otherwise closed in accordance with paragraph B.5.1 below.
4.3 If B2B closes or suspends your account all contractual obligations prior to the closure or suspension shall be honoured save where the closure or suspension is due to any of the reasons referred to in (a) to (e) above, in which case, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by B2B (together “Claims”) arising therefrom and shall indemnify and hold B2B harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above, B2B shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or bonus payments).
5. Dormant Accounts
5.1 As of 29th July 2014 B2B will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 12 months in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which there is no record of any log in or log out in relation to it.
(a) If your account remains ‘inactive’ for a continuous period of 12 months then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
(b) If, on being deemed to be dormant, your account has a positive balance, B2B shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).
(c) If your account remains inactive, after a minimum period of 30 days following B2B’s first attempt to notify you that your account has become inactive, B2B shall deduct a monthly Administration Fee of €10 (or currency equivalent).
(d) The €10 (or currency equivalent) Administration Fee shall be deducted from your account balance on the expiry of the 30 day notification period mentioned above and every 28 days thereafter the same rate until the earlier of: (i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed; (ii) you ‘reactivating’ your account when no further Administration Fee shall be deducted; or (iii) your account being dormant for a consecutive period of 30 months when your account shall be closed and any outstanding balance shall be prescribed by the company and used to fund Responsible Gambling endeavours.
5.2 You can ‘reactivate’ your account by: (i) making a successful deposit; or (ii) placing a sports bet.
C. YOUR FINANCES
1. Deposits and Wagers
1.1 You may only bet/wager with the amount of cleared funds held in your account. Accordingly, if you want to place bets, you must deposit monies into your account. B2B will carry out identity checks prior to accepting any deposit into your account. Further details of how to deposit and withdraw funds can be found at Deposits/Withdrawals.
1.2 All transactions are checked for possible money laundering activity. You should only deposit money in your account for the purposes of you using such money to place bets/wagers on the Website. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. In such circumstances we may also report this to relevant authorities.
1.3 Any monies deposited with us will be held by our bank in designated client accounts separately from our own accounts.
1.4 No credit will be offered by any employee of B2B, and all bets must be supported by sufficient funds in the customer account. B2B reserves the right to void any bet/wager which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet/wager. Should funds be credited to a customer's account in error it is the customer's responsibility to inform B2B without delay. B2B will recover such funds by account adjustment.
1.5 In addition, B2B shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your ‘unauthorized’ use of the Website including activities which are not for an authorized purpose.
1.6 Each customer is obliged to use only payment methods that belong to him. In addition, before completing any withdrawal request, the verification of the payment method needs to be completed. The verification of payment methods, can also be done at any other time. In case, profits have come from a payment method that belongs to a third party, only the deposit with be returned, without any winnings.
2. Withdrawals
2.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder and B2B will verify the identity of the customer before any withdrawal is completed. In case you have never deposited but you have winnings in your account, you can only withdraw with bank transfer.
2.2 For more payment methods, withdrawals can be promoted clicking Withdraw the Website, provided that there are sufficient funds in your betting account. For complete details about each particular payment method, please refer to Deposits / Withdrawals.
2.3 In order to have the right to proceed to a withdrawal, the deposit needs to be wagered at least once. Bets with odds 1,20 and below do not count towards the wagering.
2.4 For withdrawals, B2B has the right to request extra verification. In order to proceed with the withdrawal the player needs to upload an official document which proves that the payment method he has used, belongs to himself. The process is done only once.
2.5 If the amount of a deposit is not wagered in total before a withdrawal request, B2B reserves the right to change a player's account to cover all reasonable costs associated with the deposit and withdrawal. Where necessary, the amount of withdrawal requested will be reduced accordingly.
3. Other
3.1 If we incur any chargebacks, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.
3.2 We may, at any time, set off any positive balance on your account against any amounts owed by you to B2B.
3.3 Funds cannot be transferred from the account of one customer to the account of another customer. It is also prohibited for players to sell, transfer and/or acquire funds to/from other customers.
3.4 You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.
3.5 Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use your payment card to complete the transaction. However, any bets/wagers accepted from such jurisdictions will stand - win or lose.
3.6 B2B is not a financial institution and no interest is paid on any customer funds irrespective of the amount held in the customer’s account.
D. BETTING PROCEDURES
1. Placing Bets/Wagers
1.1 B2B reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.
1.2 We only accept bets/wagers made online (including via mobile device or downloadable applications on a mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.
1.3 It is the responsibility of the customer to ensure details of their bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled or changed by the customer.
1.4 B2B reserves the right to cancel any bet/wager at any time.
1.5 Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use. B2B reserves the right to void and/or reverse any transactions made after a bet/wager has been placed involving allocated funds, either at the time or retrospectively.
2. Bet/Wager Confirmation
2.1 Bets/wagers will not be valid if there are insufficient funds in your account.
2.2 A bet/wager that you request will only be valid once accepted by B2B’s servers. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. the transaction code will be displayed on the screen if the bet is made through the Website or mobile device. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.
2.3 Contrary to the above, if bets/wagers are placed via a credit or debit card they are not valid until we have received payment in full. The bet/wager will be automatically void if we have not received the payment prior to the relevant event commencing.
2.4 Should a dispute arise, you and B2B agree that the B2B transaction log database will be the ultimate authority in such matters.
3. Offers
3.1 All customer offers subject to their own terms and conditions (which will be made available to customers via the Website) and are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), and mobile device, application download, shared tablet or computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit with B2B.
3.2 Where any term of the offer is breached or there is any evidence of a series of bets/wagers placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free and risk free bets/wagers or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, B2B reserves the right to reclaim the bonus element of such offers and in B2B’s absolute discretion settle bets/wagers at the correct odds, void the free and risk free bets/wagers or void any bet/wager funded by the deposit bonus. In addition, B2B reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free and risk free bet/wager or additional payment to cover administrative costs. B2B further reserves the right to ask any customer to provide sufficient documentation for B2B to be satisfied in its absolute discretion as to the customer’s identity prior to B2B crediting any bonus, free and risk free bet/wager or offer to the customer’s account.
3.3 Any bets/wagers placed containing selections at odds of less than 1.50 will not count towards any rollover requirement. All B2B offers are intended for recreational players and B2B may in its sole discretion limit the eligibility of customers to participate in any promotion.
3.4 B2B reserves the right to amend the terms of or cancel any customer offer at any time.
4. Settlement and Payouts
4.1 B2B reserves the right to suspend a market and/or cancel any bet/wager at any time. When a market is suspended any bets entered will be rejected. B2B also reserves the right to cease betting on any markets at any time without notice.
4.2 Should a customer include a non-runner or void selection in a multiple bet/parlay, the bet will be settled on the remaining selections.
4.3 The 'To Return' calculation available on the Website is for information purposes only, and all bets will be calculated using the stake/risk at the odds accepted. In multiple bets/parlays with a void selection(s) the 'To Return' figure is reduced accordingly.
4.4 Winnings from settled bets/wagers are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and B2B reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
4.5 B2B reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) or pool has been manipulated; or (iii) match rigging has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with B2B across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive.
4.6 If any customer owes any money to B2B for any reason, we have the right to take that into account before making any payments to that customer.
4.7 Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, B2B reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
4.8 For events where there is no official declared start time, the advertised start time of the event will be deemed valid. If for any reason a bet is inadvertently accepted after an event or match has commenced (other than live In-Play betting clearly indicated on the Website), bets will stand providing the final outcome is not known, and that no participant/team has gained any material advantage (e.g. a score, sending off for the other team, etc) at the time the bet was placed. If the outcome of an event/market is known B2B reserves the right to void the bet, win or lose. Disputes over times bets are placed will be settled using the transaction log.
4.9 Where a customer gives ambiguous instructions, B2B reserves the right to split the amount of monies staked between the potential outcomes. Where this is impractical, we reserve the right to void the whole of that bet. In any event, the decision of B2B is final.
4.10 In-Play betting - where we have reason to believe that a bet is placed after the outcome of an event is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off for the other team etc) we reserve the right to void the bet, win or lose.
4.11 If for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures), all bets will be void, unless settlement of bets is already determined.
4.12 Bets consist of columns, with each column equal to one currency unit or part thereof. Each column costs €0.10.
Bets placed by customers who are resident in Greece are subject to a withholding tax. The taxation amount will be deducted at the time of bet settlement and will be applied to each winning betting column using the following scale:
• 0% deduction for a winning column up to and including €100;
• 15% deduction for a winning column between €100.01 and €500; and
• 20% deduction for a winning column over €500.01.
The tax deduction is applied progressively, meaning that for winning columns of over €500, there will be no deduction on the first €100 (as the rate is 0%), a 15% deduction is applied for the proportion of the winning column between €100.01 and €500, and a 20% deduction is applied on any proportion of the winning column €500 and above .
According to the new calculation method, the following tax scales will apply to net profits:
Net winnings per ticket up to € 100: Tax free
Net profit per ticket from € 100.01 to € 200: 2.5% (in the amount exceeding € 100 of net profit)
Net earnings per ticket from € 200.01 to € 500: 5% (in the amount exceeding € 200 of net profit)
Net earnings per ticket from € 500.01 and up: 7.5% (in the amount exceeding € 500 of net profit)
E. USE OF THE WEBSITE
1. Information and Content
1.1 Information accessed by you on the Website (including results, statistics, sporting data and fixture lists, odds and betting figures) is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/wagers, which are made at your own risk and discretion.
1.2 Live Betting: The information on the Live Betting platform, including scoring, time, etc., is only a guide and any information displayed will not be used as a basis for settling bets, and should not be used as a basis for the placement of the betting. While every effort is made to ensure that this information is correct, in the event of any such error, Betshop assumes no responsibility for this. Live broadcasts are subject to delays, which may vary from customer to customer.
1.3 Live Streaming: The service is available for registered members of betshop, offering everyone the opportunity to watch live streaming, multiple tournaments and sports. A prerequisite to attending the match he wishes is to have at least 1 € in his account. Each betshop member must be aware that the Live Streaming service is provided with a delay of 5 to 10 seconds in relation to the actual course of the match. The transmission distance may be longer, depending on the user's internet connection. Racing transmission and image quality may be affected if a Firewall (security hardware / security software) is installed on the device. Betshop is not responsible if a live broadcast is interrupted or for anything else that has to do with the video of the match.
2. Your Equipment
2.1 Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. B2B does not guarantee that the Website will operate without faults or errors or that the B2B services will be provided without interruption. B2B does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or wagers or to view or receive certain information in relation to particular events).
2.2 For customers using 'betshop On The Move' (including downloadable applications) for the placing of bets/wagers, please note that B2B will not be responsible for any damage to, or loss of data from the mobile device that the software is installed on, and will also not be responsible for any call, data or other charges incurred whilst using the software.
3. Fair Use
3.1 The Website and B2B products may only be used for the purposes of placing bets and wagers on events.
3.2 You must not use the Website for any purpose which (in B2B's opinion) is illegal, defamatory, abusive or obscene, or which B2B considers discriminatory, fraudulent, dishonest or inappropriate. B2B may report to the authorities any activity which it considers to be suspicious and/or in breach of this paragraph.
3.3 B2B will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or B2B's products. B2B will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to B2B, on demand, all Claims (as defined in paragraph B.4.3 above) arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
4. Software and Technology Issues
4.1 In order for you to use certain products offered on the Website you may need to download some software (for example, streaming may only be available via a flash player). Also, certain third-party product providers may require you to agree to additional terms and conditions governing the use of their products. If you do not accept those third party terms and conditions, do not use the relevant third party software.B2B does not accept any responsibility regarding the software of a third party.
4.2 You are only permitted to use any and all software made available to you via the Website for the purpose of using products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
4.3 We hereby grant to you a personal, non-exclusive, non-transferable license to use the relevant software, for the sole purpose of using the Website in accordance with the following provisions.
(a) You are not permitted to: (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass B2B's security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided 'online' or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to:
(a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
(b) You do not own the software. The software is owned and is the exclusive property of B2B or a third-party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to B2B are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
(c) The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. B2B hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). B2B does not warrant that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.
(d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither B2B nor the Software Provider will have any liability to you or to any third party in respect of such errors. B2B reserves the right in the event of such errors to remove all relevant products from the Website and take any other action to correct such errors.
(e) You hereby acknowledge that how you use the software is outside of B2B's control. Accordingly, you load and use the software at your own risk. B2B will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.
(f) The software may include confidential information which is secret and valuable to the Software Provider and/or B2B. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.
4.4 While B2B endeavors to ensure that the Website is available 24 hours a day, B2B shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
4.5 You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.
5. Third Party Content
5.1 B2B does not allow to any employee, or any other person linked in any way to a worker, or any other third-party service provider (determined by the sole discretion of B2B) to bet/wager any market or event where a third party service administer provides a service for B2B. B2B will cancel any bet /stake where it determines in its sole discretion that such betting has taken place.
5.2 Where the Website contains links to third party websites and resources, these links are provided for your information only. B2B has no control over the content of these sites or resources and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute an endorsement of that third party’s website, product or services (if applicable).
5.3 B2B receives feeds, commentaries and content from several suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third-party terms and conditions, do not use the relevant feeds, commentaries or content.
5.4 B2B does not accept any liability in respect of any third-party feeds, commentaries and content.
6. Errors
6.1 B2B will not be liable for any errors in respect of bets or wagers including where: (i) B2B has incorrectly stated the relevant odds/spreads/handicap/totals/Cash Out/Partial Cash Out amount; (ii) B2B continues to accept bets or wagers on closed or suspended markets; or (iii) B2B incorrectly calculates or pays a settlement amount.
6.2 Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the B2B revised price. Where a revised price is deemed less than 1.001 then bets will be void.
Where there is sufficient time before the start of an event, B2B will endeavor to contact the customer and may in our absolute discretion allow the option of cancelling the bet.
6.3 Incorrect Count/Line/Spread/Handicap/Total - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the count, line, spread, handicap or total taken at the B2B revised price except for the following situations:
i) Where a revised price is deemed less than 1.001 then bets will be void.
ii) Any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.
6.4 Incorrect Fixture - Where the wrong player or team is quoted within a fixture name all bets will be void. Such determination to be in B2B's absolute discretion.
6.5 Wrong Participant - If a wrong participant is quoted for any match or event, bets placed on that participant will be void; other participants may also be void. Such determination to be in B2B’s absolute discretion.
6.6 Late Bets - If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as follows:
i) If the event and market is covered In-Play then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1.001 then bets will be void), unless the outcome is already known in which case such bets will be void.
ii) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc). Where a material advantage has been gained B2B reserve the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void.
6.7 Incorrect Cash Out/Partial Cash-Out Amount - Prior to the start of an event, In-Play or after the event, any bets that have been Cashed Out/Partially Cashed-Out by the customer where the Cash Out/Partial Cash Out amount is incorrect (due to an error in the underlying price) will stand and be resettled at the correct amount, unless the outcome is already known in which case such bets will be void.
6.8 Obvious Error - Maximum Winnings - The maximum amount which can be won for a bet placed where there is an Obvious Error and a revised price is € 1.000, unless the expected winning amount of the original bet was greater than € 1.000. In such circumstances, the winning amount of the bet placed at the revised price will equal that of the original bet with any excess stake becoming void.
7. Other
7.1 B2B actively monitors traffic to and from the Website. B2B reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.
7.2 B2B reserves the right to restrict access to all or certain parts of the Website in respect of certain jurisdictions.
7.3 B2B may alter or amend the products offered via the Website at any time and for any reason.
7.4 From time to time, all or part of the Website may be unavailable for use by you because of our maintenance of the Website and/or alteration or amendment of any of the Website products.
F. OUR LIABILITY
B2B does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content).
While B2B endeavors to ensure that the information on the Website is correct, B2B does not warrant the accuracy or completeness of the information and material on the Website. The Website may contain typographical errors or other inaccuracies, or information that is out of date. B2B is under no obligation to update such material. The information and material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, B2B provides you with the Website on the basis that B2B excludes all representations, express or implied warranties, conditions and other terms which but for these terms and conditions might have effect in relation to the Website.
B2B’s total aggregate liability to you under or in connection with these Terms and Conditions does not exceed:
(a) the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability; and
(b) the amount of applicable monies, where such monies have been misplaced by us.
(c) €1,000 in respect of any other liability.
B2B shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for any of the following (whether incurred directly or indirectly):
(a) loss of profits;
(b) loss of business;
(c) loss of revenue;
(d) loss of opportunity;
(e) loss of data;
(f) loss of goodwill or reputation; or
(g) any special, indirect or consequential losses, whether or not such losses were within the contemplation of the parties at the date of these Terms and Conditions.
Nothing in this Section F shall limit B2B's liability to pay the customer winnings or other sums properly owing to it, subject always to these Terms and Conditions and the maximum winnings on products in Appendix Two to these Terms and Conditions.
Nothing in these Terms and Conditions shall exclude or limit B2B’s liability for:(i) death or personal injury caused by B2B’s negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under applicable law.
G. OUR INTELLECTUAL PROPERTY RIGHTS
The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is B2B, its affiliates or other third-party licensors.
All product and company names and logos mentioned on the Website are the trademarks, service marks or trading names of their respective owners, including B2B.
Except to the extent required to use a product for the purpose of placing bets or wagers, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and B2B has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. B2B also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy. B2B has the right to remove, amend or edit any User Content you make on the Website.
Any commercial use or exploitation of the Website or its content is strictly prohibited.
H. OTHER PROVISIONS
These Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.
In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.
The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.
If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of these Terms and Conditions that B2B may from time to time reasonably require in order to vest in and secure to B2B the full benefit of rights and benefits to be transferred or granted to B2B under these Terms and Conditions and for the protection and enforcement of the same and otherwise to give full effect to the terms of these Terms and Conditions.
Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
B2B shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
B2B may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any third party.
Any notice to be given under these Terms and Conditions must be in writing.
The Annexes, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of these Terms and Conditions and shall have effect as if set out in full in the body of these Terms and Conditions. In the event of any inconsistency between the main body of these Terms and Conditions and the Appendices, the Privacy Policy, the Cookies Policy, the Rules and/or any document expressly referred to in them and any guidelines or rules posted on the Website the main body shall prevail.
I. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION
B2B will endeavor to make your experience with us an enjoyable one. However, there might be occasions where you might feel dissatisfied with the quality of our product/s or of our customer service. Should there be any complaint, claim or dispute arising from a past or current transaction, please contact us on [email protected] . Your complaint will be escalated to management and we endeavor to handle it promptly.
Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Malta Gaming Authority by sending them an email to [email protected]. It is important that only complaints of a serious nature are escalated to the Authority.
Settlement of bets/wagers on American sports: In all cases bets/wagers on American sports will be settled using statistics and results as provided by each sport's governing body (obvious errors excepted). The relevant governing bodies are as follows, NFL, NCAAF, CFL, NBA, NCAAB, NHL, MLB, NASCAR, MLS and the PGA tour.
These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of Malta.
By accepting these Terms and Conditions and/or placing bets or wagers and/or making use (whether authorized or not) of the facilities offered by B2B (whether through the Website or otherwise), you irrevocably agree that the courts of Malta shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions. Notwithstanding the foregoing, B2B shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.
In the case of any dispute between the different language versions of these Terms and Conditions, the version that is most beneficial for the player will prevail.
J. RESPONSIBLE GAMBLING
1.1 A player may set his own limits on the amount he permits himself to bet, loose and deposit in a specified period of time. For the benefit of the player, any limit placed will have immediate effect and customers will not be able to remove/raise any limit on their account until a minimum period of 7 days has elapsed since their request.
1.2 A player may also lock his account for a definite or indefinite period of time should he no longer wish to bet.
1.3 Any changes requested by the player to reduce restrictions or remove the blocking of his account will not take place until 7 days after the request is received. Requests to increase restrictions on his gambling or to increase blocking periods will have immediate effect.
1.4 Please refer to our Responsible Gambling section for more information about our commitment to responsible gaming.
Version 1.0
Last updated April 2024