Responsible Gambling

A priority of betshop.cl is the safe entertainment of its members. For this reason, one of our basic principles is the prudent participation of adults over the age of18 years old.

Responsible gambling is a matter that concerns us all as it is also a safe way of having fun. In case the situation crosses the limits of entertainment and becomes an addiction, we may face problems. There are many who have forgotten the real meaning of gambling, escaping from the economic - and not only - personal limits and have replaced it in their minds as a way of getting rich. There are many such examples.

For example, the frivolous moves of many people, trying to recover from their money lost, lead them to face, with certainty, greater losses. The lack of self-restraint inevitably leads them into a vicious circle, chasing their lost money with more stakes and, of course, more financial shortfalls.

Each player is wise to know and do not exceed the maximum spending of his money in terms of entertainment.

Responsible Gambling Tips:

Making careful and well-designed moves is everything in gambling. For many people gambling is exciting and entertaining, a way out of everyday life and an interesting way to spend their time.

There are ways you can control your wagering needs:

• Decide at first how much money you are willing to spend and limit yourself to it.
• Low risk wagering is a way to reduce your chances of losing. The key to low-risk bets is to understand that "it's just a game".
• Never borrow money to gamble.
• Put a time limit on your entertainment.
• Take frequent breaks.
• Balance wagering with other activities.
• Do not gamble if you are anxious, drunk, suffer from depression or have health problems in general.
• Enjoy gambling with money from your advantage, not with what you need for your daily duties.

You can realize that you have a problem when:

• You leave your family alone for a long time to gamble.
• You often arguing with your partner because he/she blames you for spending a lot of time and money on gambling.
• You gamble family money that were supposed to cover every day needs such as medicines, shopping, clothes, rent, etc.
• You are out, at a social event, and your mind is on how to place your next bet.
• Trying to make quick money from wagering.

If you see yourself in most or all the above situations, we suggest that you act immediately before it becomes a bigger problem.

There are many organizations that may help you to control your problem. (Gambling Therapy http://www.gamblingtherapy.org).

You may also control it by yourself by taking immediate action and putting limits on what you can do with the account you have with us.

Actions to take :

If you think you have a serious gambling problem, you should take the necessary action to suspend your Betshop account permanently or temporarily until you resolve your issues regarding responsible gambling. You may do so by contacting our Customer Experience Team via Chat, via telephone or via email on [email protected] and our team will be more than willing to assist you on any matter relating to responsible gambling and your account to our website.

Should you not wish to restrict your access to your account but just better control your gambling activity, you may ask to place limits on your bets, deposit (losses) or on the time you spend playing. You can do this by either contacting our Customer Experience team via Chat, via telephone or via email on [email protected] and we will seek your immediate service or insert limits you want in the “Responsible Gambling” section you will find after you log in to your personal account.

Αccount closure

If you wish to close your account, please contact with our Customer Experience team and ask for one of the following options. We will be happy to help you.

You can also enter your own limits in the “Responsible Gambling” section in your personal account.

1. Deactivation

If you choose to leave our website for specific reasons, you can ask to disable your account. This way you can reactivate your account whenever you want after contacting the Customer Experience Team. Deactivation of your account can be applied in the following ways: by contacting the Customer Experience Team via chat, e-mail even by phone.

B. Deactivation for a temporary time and limits

The temporary break option allows you to take a break for a timeframe of your choice. Outstanding bets and balance will remain on your account throughout the temporary closure. Once the requested period has ended, your account will automatically be activated. Regarding the limits you can define them in order to avoid the risk of losing control of the responsible gambling. Limits can be applied either to all our or one of our services (sportsbook and casino). If you wish not to able to gamble at all in a specific category for a certain period of time, you can choose zero in the category of turnover.

For your protection, any restriction you impose on your account will have immediate effect and cannot be revoked before the end of a minimum of 7-days period from the date of your application.

C. Self Exclusion

True to the idea of ​​responsible gambling, betshop.cl gives you the ability to self exclusion from your wagering activities in our company. Your self-exclusion allows you to deactivate your betshop account for a minimum of 6 months to forever. Your balance , if you have any, will be transferred to your most recently used payment method. Be careful, your account can not be activated earlier than the time you have declared, unless you make a written application that will need to be reviewed and evaluated.

In case there is a positive response to your request, the minimum period before your account can then be activated is 7 days after your written request. If the time has elapsed and you want to re-open your account, please contact us at [email protected].

If you wish to proceed with the self-exclusion process, please access our Responsible Gambling Dashboard using this link.

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Last updated April 2024