FAQ

MY ACCOUNT

1. How can I open an account at BETSHOP?

To create an account at betshop.cl, please click on “Sign up” button or to a relevant banner. Creating an account should only take you few minutes and will give you access to all our betting and gaming options.

• The account registration form is required to be completed in full and with all the correct personal information as indicated on your identification card (ID) or passport due to our obligation to the law to verify them. For more information about verifying your details, please contact with our Customer service team.
• Choose your account details such as Username and Password (never disclose your password to anyone, even when contacting Customer Experience Team for assistance).
• Choose the way you want us to communicate with you so we can let you know about any special offers and free bets that may be available to your account.
• Click to confirm that you are over 18 years of age, and also accepting the terms and conditions for participation.
• Once you have completed the registration form, simply click on “Register now” to activate your account.
• If you have not skipped any of the above steps, you will then receive an e-mail from us to the e-mail account you had registered with.
• Your account will be activated once you choose to activate it through the link already sent to your personal email.

2. Why open an account with BETSHOP?

Because gambling on betshop.cl is not only entertaining and fun to participate. We offer you as well a secure rewarding package of games with exciting betting opportunities not only for sports events and casino games but also for virtual games.

• Registration and activation of your account is free and it takes less than 5 minutes to be completed.
• As a betshop.cl Member, you will have the opportunity to access a huge variety of sport betting offers, that includes over 250 markets for each major football match, including Live Betting.
• If you are new to betting games, you can start with simple bets, but if you are already an expert you can aim to increase your performance possibilities or increase your return with more sophisticated betting selections or betting systems. betshop.cl offers it all!
• As a betshop.cl Member, you can organize a "night out" at the casino, simply by staying at home! betshop.cl has selected the best casino games since it is already working with the most reliable providers in the market. Just choose the one that suits you best and have fun in your personal space any time you want! Some beautiful croupiers will entertain you in the Live Casino, where all is happening Real time, real casino games and real winnings!
• In addition, a plethora of betting options for each virtual gaming event allows you to even combine your betting action with a virtual experience.
• And if you think our odds are competitive and our game suggestions exceed your expectations ... expect to see our promotions and rewards programs for our members!
• To be in safe hands. All the years we are in the Greek betting stage, the legal licence of operating and the multiple controls we receive from our regulators, ensures you have an environment where your Money end entertainment are completely reliable and secure.

Do not wait ... Register today and enjoy the unique privileges of a betshop.cl member.

3. I forgot my password. What can I do?

You will need to click on the "Forgot Password" field below the "Login" button. You will be redirected to a page where you will need to fill in your username and e-mail address. After that you can check your email. Since the information you provided is correct, you will receive an e-mail from us with instructions to change your password.

When you change your password, do not forget to use at least one capital letter, one small letter, one number and one symbol, to be accepted and to re-entry to our page.

4. I forgot all my log in details. What shall I do?

You will need to click here and a Customer Experience adviser will guide you about your account.

5. Why is my account locked?

The most common reasons are:

• Your personal information has not been verified.
• Incorrect personal data. If your personal information is not correct, BETSHOP has the right to suspend your account,
• For security reasons, we reserve the right to suspend any account that is considered suspicious, such as double accounts, unusual types of bets and other billing issues,
• We were unable to complete the phone verification we made in the accounts.
• Τhe required time to verify your account from the date of your registration has expired.

6. I am not sure if I have already an account with Betshop. How can I check?

You will need to contact our Customer support team and a qualified Customer Experience Team adviser will make the necessary check over whether an account with your personal information is already registered in our date base.

7. What is the account verification?

As part of the Malta Gambling regulation (for the processing of withdrawal requests, fraud prevention, money laundering, etc.), Betshop is obliged to ensure its customers are who they say they are, namely 18 years old and above and that they live in the address they stated they live. We take responsibility to ensure this compliance. In addition, we are fully aware of our obligations under the GDPR and always act in accordance with the relevant provisions.

As a new member of betshop.cl you will be asked to comply with the legal and regulatory requirements surrounding the verification of our customer information.

All you need to do is click on your username and select "Account Verification" in the "Settings" field. Click the "Upload Files" button to upload the following documents:

1. a copy of both sides of your identity card or passport.
2. a copy of a recent (within the last 3 months) official document stating your full name and address (e.g. Electricity bill, Water bill, Telephone bill, mobile or monthly bank account).
3. for foreign citizens from outside Chile; it is necessary to send also a color copy of the Residence Permit.

Alternatively, in case you do not have an account in your name we can accept Certificate of Residence for Special use or a Responsible declaration.

For your best service, make sure that:

1. Photos of your documents are clear (you can use your mobile or scanner) to avoid delays. Please note that photocopies of documents or documents in black and white are not accepted.
2. The uploaded images are a jpg file.
3. Each file does not exceed 2MB.

Once the upload is completed, your documents are thoroughly checked by our team and your account profile is updated accordingly.

You can also send your papers to email: [email protected]

Upon completion of the account validation, you will receive an update on your enrollment email and then you will be entitled to full access to the betshop.cl platform, including the right of withdrawal. If validation is not completed successfully within one month of your registration, transactions in your account will not be possible.

8. How can I update my personal details?

If any of your personal information needs to be changed, please contact the Customer Experience Team for instructions.

9. How can I refresh my contact information?

You will need to click on your username and then select "Personal details".

10. How can I check my bets?

You can find your betting history by going to your Account tab and then click on "Reports". There you can choose to between your Settled and Unsettled bets. In addition, you can view your Open bets in the Open bets field next to your coupon.

11. How can I check my casino activity?

You can find the history of your activity in casino games by going to your Account page and then to "Account Activity". There you will find all your activity in our casino, for up to 1 month! Furthermore, in each game, either Slot or Casino one, there is a specific option for you to find the History of every play and have specific details about every lot you would like. Our Customer Experience Team, are always here for you to help you find that option.

12. How can I check my account transactions?

Click on your Username field and then click on "Transactions".

13. l have not accepted the option to receive updates about offers and promotions. Can l do it after l have registered?

Of course you can, from the settings field, select the Consent Management option and activate the communications, in order to receive information about personalized offers.

BETTING

1. What if a match/game is postponed?

For pre-game wagering, in the event of a postponement or interruption, we will have to wait for 48 hours until the final match is settled. If during this time the match takes place then the bet is valid normally, otherwise it is calculated as a unit.

2. What is the System?

System is the encoded way to expand columns where the selected matches form columns for a specific number of matches requested.

3. What is standard?

Standard is an event that must be included in all required columns of a system.

4. What is the Asian Handicap and how does it work?

Asian Handicap is an alternative way of betting, where a "virtual lead" (Handicap) is given to the outsider to overcome the favorite. Its biggest advantage is essentially the best odds it can offer, as the three possible points of selection are made two by excluding the point of the tie. More information on the ways you can win by selecting an Asian Market, you can find in our Betting Rules or by contacting us!

5. How can I place a bet on betshop.cl?

First of all, you need to decide what you want to bet on. Then you can select “betting” from the main menu and then you just need to pick the sport, event or match you wish to bet on.

Move down the page and click on the odds offered on the outcome you wish to bet on. By doing this your selection will be added to the betting slip in the relevant part of the page.

Continue with the next selection as you wish.

Check your coupon and if you are OK with your selections, place your bet (the amount you want to bet).

Click on "PLACE BETS".

Make sure the bet is correct and you want to place it (since it cannot be canceled later). Then click on OK and your bet will be registered.

6. Which is the minimum and maximum betting amount?

The minimum betting is 0,10 for all the scheduled and live events we offer.

There is no maximum betting limit, if the amount available in your account covers the stake. Otherwise, the bet will be valid only for the amount available. However, Betshop reserves the right not to accept bets, if not previously authorized by our Risk Management Team.

Contact our Customer Experience Team if more information is required.

7. When my bet will be settled, and my winnings credited into my Betshop account?

At Betshop, we endeavor to settle all markets as soon as possible. In some cases, depending on the type of market or event, it may take some time after the match ends to complete the settlement.

For all markets that we offer, it is very important that we seek proper and official confirmation and correct results at all times. For this purpose, we often check a number of different sources. If these sources differ, there may be a slight delay while we seek confirmation of the official result.

8. Am I able to cancel a bet once it has been accepted by Betshop?

Once you have placed your bet and you have received confirmation that your bet has been accepted, you cannot cancel the transaction.

9. What is PRIM 200?

This offer gives you the opportunity to increase your earnings. If you choose a combο of 4 to 30 events with odds of 1.50 and above, from any sport, you automatically receive a bonus from 10% to 200% depending on your choices.

10. Why have not I received “PARA 1” yet?

There are several possible reasons:

• The odds of the matches on your coupon are below 1.70. The minimum yield per selection should be at least 1.70.
• You have received PARA1 twice (allowed up to 2 times per calendar month).
• The coupon contains fewer than 4 options.
• A match has been postponed.
• There are 0% rake markets.
• You have received another offer and the betting money comes from it , and offers cannot be combined.
• You have not contacted Customer Experience Team.

More information about the offer you will find here.

11. Why have not I received my bonus yet?

The bonus is credited automatically after your account has been verified. Note: If you have first verified your details after your first deposit you will need to contact the Customer Experience Team to manually complete the necessary bonus credit process for your account.

12. How much is my required turnover before withdrawal?

In order to be informed about the amount remaining until the required turnover is completed, you will need to contact the Customer Experience Team. Do not forget that in order to complete the obligations of your first deposit bonus and the new member bonus, you will need to play 5 times the bonus amount, plus 1 time the initial deposit amount at odds of 1.50 and up per event. For example, if you deposited $ 10, you have to play a total of $ 60. More information can be found here.

13. Does Betshop offer Cash out?

betshop.cl offers a complete Cash Out/Partial Cash Out service which gives you full control of your bets and allows you to receive your money back before the sport event you have bet on is completed. More information can be found here.

14. Why does my betslip have not Cash out option?

Cash out, is a purely ancillary service for the player which depends on many factors, whether a market will be active, both in pre game and live time or a won market has been settled, therefore it may not be available all the time.

15. l won, however the amount l received is different from the maximum written profit.

There are many reasons not to receive the maximum possible profit, for example to have chosen a market with an Asian handicap which will be settled as half won as well as the cancellation of a match. In any case, our Customer Service is her to see each and every betslip of you, and explain.

16. Casino Issues

If you encounter any issue with our casino games, you will need to contact a Customer Experience Team representative who will record the issue and then contact our Casino Team to find a solution as soon as possible.

DEPOSIT

1. How do I deposit?

You will need to click on the top right in the "Deposit" field. There, you will find all the available deposit methods.

Choose your preferred method, fill in the amount you want and confirm.

2. I used paysafe and my balance was not renewed.

The delay may be due to a number of reasons, but most often is related to the increased volume of transactions. Communicate via Live Chat and a Customer Experience Team representative will help you complete the renewal of your balance.

3. If I deposit with Paysafe, how can I withdraw?

Via Paysafe Wallet and wire transfer.

4. I tried to deposit with my card, but my transaction was not accepted.

The reasons why a transaction may not be accepted are multiple, for example, the card is not in the account holder's details, the completing of the additional security steps required per bank or there is a question of connectivity. Our Customer Experience Team, will be happy to find a solution and help you complete your transaction.

5. I deposited with Neteller and money have not been credited to my Betshop account.

In case the amount you deposited was not credited, please contact us through any of our communication channels that will serve you, so that we can proceed with immediate credit of your deposit. For your convenience, we suggest that you have the opportunity and the transaction number so that you can be served immediately.

6. I would like to deposit with my card, through Viva Wallet.

Viva Wallet is one of the available ways to deposit on our page, but only as a wallet. If you would like to proceed with this option, you have to charge your wallet first, otherwise your deposit will not be accepted. If you wish to deposit by card, all you have to do is to follow the procedure through your Betshop account directly.

7. My deposit was not approved, while l have balance in my account.

In these cases usually, the solution can be very simple. First, we suggest that you check the information you have entered is correct and in case of card deposit, check the security number (CV2). If the credit continues not to be approved, we are here to find the solution together.

8. I would like to deposit direct through my bank, and have my Betshop balance charged immediately.

In the field of Instant Bank Transfer, there is the Personal code for all payments which is in a red Headlight and starts with RF. Any deposit you make using this number will be credited to your Betshop balance immediately.

WITHDRAWAL

1. How can I withdraw my winnings?

You will need to click on the field that says your username and then select "Withdraw". Depending on the selected payment method, you will be asked for information to complete the process. According to our terms and conditions, any withdrawals should be promoted to the payment method from which the deposit was made. More information can be found by clicking here.

2. How long do I need to wait to receive my money from a withdrawal I made?

All payments are made on the same day if the request is between 10:00 - 20:30. The time necessary to receive the money varies depending on the payment method in which your withdrawal request is forwarded. You can be informed by clicking here.

3. Can I cancel a withdrawal request once it is submitted?

If you change your mind about making a withdrawal, contact our Customer Experience Team as soon as possible. If the payout hasn't been already processed by the Accounting department of our company, the process can be cancelled. If your withdrawal has been already processed , we will be unable to cancel it.

4. Why I cannot withdraw my money from my account?

Reasons for declining a withdrawal request vary (you have not completed your turnover, wrong withdrawal method, you have not completed the verification). For a better understanding of your case, you will need to contact a representative of the Customer Experience Team.

5. Can l deactivate the ability to cancel my withdrawals?

At Betshop, we always want your game to be responsible, and always to play for fun. Of course we provide the possibility that you can not cancel your withdrawals and for this to happen, you need to contact us, so that we can proceed with the revocation of this possibility. If you wish to reactivate your right of canceling your withdrawals you'll need to contact us again, and after 7 days you will have the opportunity again.

GAME TYPES

1. Sports Betting

There is a great variety of types of bets that you can place for sports.

If, for example, a team is very likely to win, this could give you a return of 1.50, which means that if you bet $10 and if you win, you will get $15 back. Meanwhile, if another team is more likely to lose, then the odds for its possible win, could be for example 7.50. So, if you bet $10 and win, you'll get $75 back.

However, luck always plays a big factor in all games and bets. We have often seen the outsider hit the favorite.

Remember, bet reasonably, keep control, share with friends and have fun!

2. Blackjack

Blackjack is a relatively simple card game played against the dealer. The purpose of the Blackjack is to have a set of cards that win the dealer's entire set of cards. The highest value of each hand is 21 and each hand that has a higher value is "burned". You do not have to always have 21, as long as all of your cards exceed the total value of the dealer's hand. In Blackjack, the Aces count for 1 or 11, the figures for 10, and the numeric cards as their face value.

The biggest danger of Blackjack is the unrational choice of cards. Do not forget that when you get a card you increase the chances of getting ''burned''.

3. Roulette

Roulette is a game in which the croupier rolls a ball around the circumference of a wheel that has 37 red or black numbered holes. Players can choose to place bets on the landing of the ball for either a single number or series of numbers, the colors red, black or green, whether the number is odd or even. The odds that each result pays depends on the likelihood of this result happening.

4. Slots

There are two main aspects that determine the chances of the slot machine you play, the first is the number of rollers and symbols, and the second one is the jackpot sockets the possibility of odds the player has to win.

Slot machine randomness means that the chance you have to hit the jackpot or the big bonus twice in a row is exactly the same as not to hit the jackpot after 1,000 spins.

The odds of slot games can be found in the "More information" section for each game. As well, more information on how to pay, jackpots and bonuses for each game can be found in the section of each game.

5. Virtual Games

On our platform there are virtual games in football, horse racing and greyhounds. Games that combine betting action with live betting on a variety of betting options for every virtual gaming event.

COOKIES AND CONNECTIVITY PROBLEMS

What are cookies and why should l accept them?

Cookies are text files with small pieces of data, that are used to identify specific users and improve your web browsing experience.

How can l delete my Cookies and how does this benefits me?

Deleting cookies can improve your experience or even solve technical glitches as due to volume it can slow down and even block your browser function

Specifically for Google Chrome, to the right of the address bar, tap more and then Settings. Choose Privacy, Clear browsing data. Choose a time range (more than 4 weeks) and check Cookies, media licenses and site data. Check also the Cached images and files. Tap Clear data, and you are good to go.

My game stopped running, What should l do?

If any problem occur, during a spin either the initial login, you can restart your browser as a first step and then reconnect to your game. Then if there is the potentiality you can connect from another browser or from another device. In case the problem persists, you can contact the Customer Experience Team, so that we can help you in this regard.

RESPONSIBLE GAMBLING

I want to play up to 200 dollars per month, but l'm afraid of losing control. Can I set a limit?

The game is beautiful only when it is responsible. Therefore, in your account you can choose the field Settings --> Responsible Gambling where you can set the time, deposit and wagering limit.

Ι want to have a break and close my account for a while. How can l do it?

Through our page, you have the opportunity in the field Responsible Gambling, you can proceed to Account Closure option and in case you want to return to your game, we are here to guide you in this regard.

Ι have lost the control of my game, money wagering and l want to stop immediately, what should l do?

In this case, our game has ceased to be fun for you and passed to the level of addiction. Stop your gambling activity right away select from your account, the option Closure of the Account due to Gambling Issues and once applied, this self exclusion cannot be reduced or revoked. In case you are facing any difficulties, please contract us immediately, so we can help you with anything you need!