PRIVACY POLICY

This Privacy Policy describes how www.betshop.cl, operated by B2B Gaming Services (Malta) Limited (or otherwise referred to herein as "us" or "we") treats your personal information and the data provided to us in order to be able to manage our relationship.

We manage any personal information you provide to us (either through the website of betshop.cl or through any other similar means) and your data are kept by us in relation to you in the manner specified in this Privacy Policy.

Who are we?

www.betshop.cl is operated by B2B Gaming Services (Malta) Limited which is a Maltese Company whose registered address is at 170, Pater House, Level 1 (Suite A41), Psaila Street, Birkirkara, BKR 9077, Malta. 

B2B GAMING SERVICES Ltd is licensed and supervised by the MALTA GAMING AUTHORITY (MGA)  with Type 1 & Type 2 license numbers: MGA/B2C/141/2007 which were issued on 01/08/2018.

We may be contacted at [email protected]. 

Our Data Protection Officer may be contacted at [email protected].

Why do we collect Personal Data?

We need to collect data from you to be able to provide you with the service of remote gaming. This may include the need to share these data with third parties and service providers, with whom we have established safeguards to protect your data, for the purpose of providing you our services as requested by you.

When we provide remote gaming services to our customers, we must collect personal data from you to comply with legal obligations related to our gaming license obligations to the Malta Gaming Authority, for company tax reporting obligations to the tax authorities in Malta and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity. 

We also have a legitimate interest in protecting our services from promotion abuse, prevent fraud and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our services.

We will also ask you if you wish to receive marketing communications from us or third parties, like our contracted service providers, on our behalf. You have the right at all times to give or withdraw your consent through your account profile privacy settings. 

Personal data that we collect

Your personal information, which we collect and use, relates to the following:

• Personal identification and communication details provided to us by completing the registration form on the website or any other information you submit to us through the website or by email.
• Verification documents provided for Identity, payment method verification and other documentation we may request due to our obligations at Law.
• Contact information through the website, email, telephone or other media.
• Your answers to questionnaires or surveys we conduct.
• Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media.
• Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information.
• Telephone calls or chat sessions to and from our Customer Experience Team are recorded for security and education purposes along with the resolution of questions arising from the service provided to you.

We do not collect special categories of data on a regular basis, however, we may receive such data from you if you tell us that you have a problem controlling your betting activity. We would treat such data as equivalent to health data and protect it accordingly.

Use of Cookies

We use cookies as a means of collecting information from an internet server for the below reasons, at visiting of the site by a member. For certain types of cookies, we are required to obtain your consent.

Cookies contain information that is transferred to your computer's hard drive. They help us improve the website and provide better and more personalized services. Some of the cookies we use are necessary for the operation of the site.

If you want to delete any cookies already stored on your computer or stop cookies that record your browsing habits on the webpage, you can do so by deleting your existing cookies and / or by changing your browser's privacy settings to block cookies (the procedure you follow will vary depending on the browser). Please note that by deleting our cookies or by deactivating our future cookies, you may not be able to access certain sites or services on the site.

Please find our Cookie Notice here

How do we use your personal data?

We use your personal data to:

• Create, operate, and manage your account.
• Participate in games and perform relevant functions to participate in them.
• Carry out identification procedures for your participation in the game.
• Promote your bets, including card payments and online payments.
• Comply with the legal and regulatory frameworks governing our operations, including transmission of personal details, personal data about transactions and traffic data to authorities.
• Create personal profiles for Anti-Money Laundering Risk Assessment purposes.
• Track transactions for the purpose of preventing fraud, abnormal betting, money laundering and fraud, including exchanging personal data with our suppliers of Payment Processing services. 
• Conducting research, questionnaires and analysis.

When you consent to, we use your data to provide you with information about site changes, new services and offers. In case you do not wish to receive marketing information, you have the right to deactivate this service. You can re-consent to be provided with marketing information by emailing our support department or by using your Privacy Dashboard. Please note that we may still send you important service communications, as these are part of the gaming service offered via our website.

Personal data that is provided to us will be shared amongst group companies which will handle relevant aspects of processing based on contractual agreements between us in order to provide you with requested services.

To provide our services, and for the purpose of preventing illegitimate use of our services, we carry out a certain level of profiling of our customers and their activity using automated decision-making processes. However, any final decisions are taken by natural persons after reviewing the results.

Where do we keep your data? 

We take all industry standard precautions to keep your personal data secure within our European Union physically located servers. These servers may in turn be accessed through encrypted connections over the internet. For this purpose, we have in place an Information Security Management System initiative that is aimed towards complying with the ISO27001:2013 standard.

Disclosures of personal data

We may disclose or transfer data you provide to us, or inferred data based on your personal data for multiple purposes as described in the following.

Disclosures to third parties to provide you with services

Your personal data is transferred to contracted third parties to carry out the following processes:

• Customer Support;
• Payment processing;
• Marketing (where consent has been provided – further information below);
• Betting platform services (e.g. NYX, Extreme Live Casino); 
• Anti-Fraud and Anti-Money Laundering checks;
• In the event of a sale or purchase of any business, asset or share, we reserve the right to disclose your personal date to the prospective seller or buyer of the business, property or stock.
• Disclosures to third parties to satisfy regulatory obligations and legitimate interests.
• When processing your betting account and its associated transactions, we may need to appeal to credit rating agencies, fraud detection agencies and anti-money laundering agencies in line with regulatory provisions from the Malta Gaming Authority or any other relevant authority.

The purpose of such communications would be to ensure:

• Assess whether you may be a Politically Exposed Person or an individual subject to Financial Sanctions.
• Assess whether your personal details are similar to those of people suspected of having committed fraud or money laundering.
• Verify your personal details through electronic means by matching against third party databases.
• Where such information is requested by payment providers in relation to enquiries regarding fraud, we shall also provide such personal data as long as the request for information is aimed to protect your rights and/or, the legitimate interest of the company to protect itself from fraud.

We ensure that data transfers are covered with appropriate controller-processor contracts and safeguards as specified by the General Data Protection Regulation (EU2016/679). 

Disclosures to regulatory authorities

To satisfy our legal obligations, we may be requested to disclose your data to the:

• Malta Gaming Authority
• Financial Investigations and Analysis Unit
• Sanctions Monitoring Board
  
• Other applicable Law enforcement bodies where so requested

This can include transferring of all personal details, verification documents, payment and betting transaction history, communications history and any other information we have about you. The methods of transfer of such data may be prescribed by the relevant authority, over which we do not have control. 

Disclosures for marketing Purposes

We will share personal data with marketing partners (network providers, affiliates, etc.) only based on a freely given, specific, informed and unambiguous consent from you. Such partners would be limited to receive contact information such as e-mail address and sports preferences for marketing reasons. 

Your consent may be withdrawn at all times through your account profile or by contacting us on [email protected]. 

Should you withdraw your consent, the company will inform marketing partners to stop their marketing communications to you as soon as your wish is communicated to them.

Third Country transfers

The company does not share any of the personal data you provide us to third parties located outside of the European Economic Area or countries considered by the EU to provide an equivalent standard of data protection.

If the company will in the future need to carry out such transfers of personal data to third parties in order for the company to be able to provide you with your requested services, we will inform you. In such a case, we would ensure to follow applicable data protection legislation and seek approval from our Lead Data Protection Authority to ensure that your personal data rights are respected and safeguarded.

Retention and Disposal of Information

After the closure of any account, we are obliged to retain data for a period of up to 10 years due to our legal obligations towards Anti-Money Laundering and Countering Finance of Terrorism, Company and Taxation record-keeping obligations. 

SPECIFICALLY:

• For up to one (1) year: Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information; Telephone calls to and from our Customer Experience Team.
• For up to 6 years from last activity: Personal identification and communication details provided, contact information through the website, email, telephone or other media.
• For up to 10 years from last activity: Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media

We will also keep personal data for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party in, due to our provision of services to you.

If your account in any of the above cases is not active, then we will not process the data further except for reasons dictated for assuring compliance with the above obligations.

All this information is stored in accordance with this Privacy Policy.

Your personal data rights

You have the right to:

• access to the personal information provided by you;
• request rectification of personal data that you consider incorrect;
• request for restriction of processing of data;
• request erasure of data;
• file an objection about processing of your data;
  request to export your data; and 
• be informed about automated individual decision-making, including profiling; 

Your rights may be exercised in accordance with the Law, which offers the following options for exercising these rights.

You can exercise these rights by accessing your Privacy Dashboard or by contacting us on [email protected].

You have also the right to lodge a complaint with our Data Protection Authority, which is the Information and Data Protection Commissioner whose website may be found at www.idpc.org.mt/.

You may also decide to lodge a complaint with your local Data Protection Authority. You may find a list with your local Data Protection Authority contact details at  https://edpb.europa.eu/about-edpb/board/members_en

Changes to the Privacy Policy

Any changes we may make to our Privacy Policy in the future will be published from this page on the site and will be effective from the time of their posting. Where the changes are substantial, we will offer you the chance to preview these changes and decide whether you wish to remain our customer prior to these coming into effect. 

This Privacy Policy was last updated on the 17th of May 2024.